Alarm Lock ETPLN Guía de usuario descargar pdf (Pagina 64)

64 DL-WINDOWS™ for Trilogy Networx™ V4.0 USER'S GUIDE

leting the lock serial number from DL-Windows

("Delete Serial Number(s) screen"), then using DL-

Windows to re-discover the same lock.

"LOCK NOT CONFIGURED YET "

The above popup message appears due to a possible

communication error during the lock discovery / configu-

ration process (the Gateway was unable to "configure"

the lock). See the "Configure" definition in the Termi-

nology section on page 9 for a complete explanation.

The solution is to re-send the configuration data to the

lock as follows:

a. Click OK to close the above popup. Click the GW

Confg button to open the Gateway Configuration

screen.

b. Click Tools, View Gateway's Lock Table.

c. Click the Update Database button located at the

bottom of the Gateway Lock Table screen (circled):

d. Try linking again. If the same popup appears, then

the communication link between the Gateway and

the physical lock could be suspect. See the trouble-

shooting issue "LOCK TABLE COMM FAILURE"

above in this section.

"GATEWAYS MUST HAVE A STATIC IP "

The above popup message appears when an

"Emergency" Command is initiated in DL-Windows (via

the Wireless Commands menu) but the Gateways in

the system are not assigned static IP addresses.

The solution is to first configure each Gateway with a

static IP address, then ensure that these static IP ad-

dresses are distributed to all Gateways in the system.

Proceed as follows:

a. Click the GW Confg button to open the Gateway

Configuration screen.

b. Click to highlight a specific Gateway in the list, then

click Tools, Configure Network Settings. The

Network Configuration screen opens.

c. Un-check the "Use DHCP" checkbox if checked.

d. In the "IP Address" field, enter a unique static IP

address. Static IP addresses can be obtained from

either the router setup guide (if a router is used) or

from your network administrator who has provided

unique static IP addresses for each Gateway in your

system.

e. Repeat steps a-d for each Gateway in the system.

f. After all Gateways are configured with a static IP ad-

dress, click the GW Confg button to open the Gate-

way Configuration screen (if it is not open already).

Click Tools, Send IP Table to all Gateways to send

the "IP Table" to ALL Gateways in the system (the

"IP Table" is a special table in DL-Windows that con-

tains all of the static IP addresses of each Gateway

in the system).

Trilogy

is a registered trademark of Alarm Lock.

HID and Microsoft Windows

are trademarks of their respective companies.

TROUBLESHOOTING (cont'd)

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