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62 DL-WINDOWS™ for Trilogy Networx™ V4.0 USER'S GUIDE

LOCK TABLE COMM FAILURE

I tried to discover a lock and it returns with a Lock Table

that indicates a "Communications Failure". What to do?

In this case, the Gateway is unable to communicate with the

lock. Be sure the lock is operational (check the batteries

are fresh and plugged into the lock correctly). When

"discovering" a lock, the Gateway sends "configuration

data" in the form of a "Lock Configuration Table" to the se-

lected locks. This "configuration data" contains items--an

internal lock designation, a specific radio channel and secu-

rity data--that are all embedded in the "Lock Configuration

Table". This "configuration data" instructs the physical lock

to communicate ONLY with that Gateway and prevents

other Gateways from communicating with that physical lock.

Try resending the "Lock Configuration Table". Click the GW

Confg button to open the Gateway Configuration screen.

Click Tools, Send Lock Config Table to Selected Gate-

way.

COMPUTER CRASH!

My computer running DL-Windows just crashed! I had a

working system, complete with wireless locks, Gateways

and a computer running DL-Windows--but that computer

no longer works! What do I do?

The Gateways and wireless locks are still up and running,

and therefore they still hold the configuration data ("Lock

Tables") necessary to get your system working. Retrieve

that data from the Gateways using the "Tools, Import" op-

tions designed for just this kind of situation. Proceed as fol-

lows:

Re-install DL-Windows on another computer (if necessary).

Click the GW Confg button to open the Gateway Configu-

ration screen. Turn to page 38 and read about the Tools,

Import utilities.

BAD SECURITY CODE

A "Bad Security code" popup just appeared...what do I

do?

If you are trying to discover Gateways or locks, and new

Gateways and/or locks are found within radio range but are

already in use within another Account, DL-Windows

"protects itself" by disallowing any Gateways or locks al-

ready in use within another Account by triggering this warn-

ing popup.

There must be a way for DL-Windows to differentiate be-

tween separate wireless Accounts. For example, if a large

office building has one company on the 15th floor and an-

other company on the 16th floor, radio signals can overlap

from these two separate Accounts. How does DL-Windows

prevent this confusion between wireless signals from two

separate Accounts? The answer is to require a unique

"Security Password" for each Account, and to embed that

password within all of the Account's radio transmissions.

This popup is simply warning you that DL-Windows de-

tected a Gateway or a lock already in use within another

Account. Click OK to close this popup. Try re-discovering

the Gateway or the lock (click the GW Confg button to open

the Gateway Configuration screen). If you need to install

a new Gateway device because existing Gateways are out

of radio range of a newly installed lock, see page 24

"Adding a new Gateway to an existing system" for in-

structions.

Note: This popup can also appear if the Gateway was not

"reset" by pressing the RESET button (turn to page 25 and

follow the "Resetting the Gateway" instructions for a "Full

Reset").

BATTERY REPLACEMENT PROBLEMS

I just replaced the lock batteries--but I accidentally lost the

lock programming! What do I do?

It is difficult to lose the lock programming when replacing

batteries--to erase the programming you actually need to

disconnect the batteries and press and hold a keypad but-

ton for several seconds.

If you disconnect the batteries and briefly touch a key acci-

dentally, you may only lose the time/date information. In

this case, simply turn to page 59 and follow the procedure

for the "Right-Click Profile Menu > Update Time/Date

in Lock".

If you disconnect the batteries, accidentally hold down a key

for several seconds and indeed lose the lock programming,

keep in mind that although this physical lock has lost its pro-

gramming, both DL-Windows and the Gateway still con-

sider the state of this physical lock as unchanged (still pow-

ered up and in operation). The solution is to perform the

same procedure as "Replacing a physical lock" shown on

page 22, but to re-discover the same lock on the same

Gateway. Proceed as follows:

Find the yellow Lock ID Card containing the serial number

of the physical lock in question. Have this Lock ID Card

available when you use DL-Windows. If you do not have

the yellow Lock ID Card, the serial number is located inside

the lock on the keypad side--difficult to retrieve for locks al-

ready installed on doors.

In DL-Windows, click the GW Confg button to open the

Gateway Configuration screen. Click to highlight the

Gateway in the list to which the lock was assigned, then

click Tools, Delete Locks by Serial Number.

The Delete Serial Number(s) screen opens. Find and

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